• Does Wsdeal.com offer a money-back guarantee?
• I want to return the item, what should I do?
• How about the shipping fees for send back?
• Does Wsdeal.com pay the return shipping cost for defective products?
• How can I receive the refund?
• What is the Wsdeal.com warranty?

[Q]:Does Wsdeal.com offer a money-back guarantee?
[A]:Wsdeal.com allows most products to be returned for a refund within 30 days of the received postmarked date. We'll refund your payment when received the back. Additional deductions for all refunds will be made depending on current market value.

[Q]:I want to return the item, what should I do?
[A]:At Wsdeal.com, your satisfaction is paramount, we have money-back guarantee in 30 days.

Before returning products, we'd like hope you can contact us first to discuss the issues, normally we can sort out the problem without send back. If you don't know how to use, please contact with our care staffs for help.

If you make sure the item is defective or you don't like it, please submit a ticket for send back.

The return item must be with original packing, accessories and take the below information in package:
1. Order ID, SKU, Email and Your shipping address
2. The reason of send back
3. Replacement or refund money

Please note: We are not responsible for returned products lost in post.

[Q]:How about the shipping fees for send back?
[A]:The shipping back fees is depend your local post.

Here is some example:
Netherland - Weight: 30g by priority mail - 1.84EUR
France - Weight: 70g by PRIORIT AIRE - 2.3EUR
United States - Weight: 102g by USPS / PAR AVION AIR MAIL - $2.2
United States - Weight: 362g by USPS / FIRST CLASS AIR MAIL With tracking - $8.65 (The package itself is $2.9 from USP)
Greece - Weight: 126g by stamp - 3.2EUR
Italy - Weight: 342g by Post EIRE - 4.85EUR

We advise you to return the defective products by Post Office instead of couriers like Fedex, UPS, DHL.

Please note: Due to Wsdeal.com is maintaining a low margin, buyer will need to pay the both shipping fees, but we can ship with one of your new order.

[Q]:Does Wsdeal.com pay the return shipping cost for defective products?
[A]:No, Wsdeal.com does not pay the return shipping cost for defective products. We are not responsible for product defects, because we do not manufacture the products we carry. Due to Wsdeal.com is maintaining a low margin, buyer will need to pay the both shipping fees, but we can ship with one of your new order.
Wsdeal.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

[Q]:How can I receive the refund?
[A]:If payment through PayPal, we'll refund your payment to your PayPal, refund will be process in 3-5 business days when the case is clear, and you will received a PayPal confirm email then. Other payment methods, please contact us for details.

[Q]:What is the Wsdeal.com warranty?
[A]:We have money-back guarantee in 30 days.

The replacement and repair warranty time for our products is below:

After the warranty time, you needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.