Home»Help»Warranty & Returns

[Q]:What is the Wsdeal.com warranty?

[A]:We have money-back guarantee in 30 days. The replacement and repair warranty time for our products is 30 days to 3 months as below:

Video Games 3 months
iPod & iPhone 3 months
Cameras 3 months
Flashlight & Laser 3 months
USB Drive 3 months
Flash Memory 3 months
MP3/MP4 players 30 days
Cell phones 30 days
Earphones 30 days

All other products 30 days After the warranty time, you needed to contact us first, we'll try to exchange a new one if available, and you need to pay all of the shipping fees.

[Q]:I want to return the item, what should I do?

[A]:You will be pleased with your purchases from WSdeal. However, there may be occasions when you need to return items to us.

Before returning products, please contact us first to discuss the problem, our staff will offer solution immediately.
If you make sure the item is defective or faulty, please kindly provide us with proof as below:
1, Photos of the packaging box
2, Photo, video, screenshot, or description of the defective item

Then return item must be with original packing, accessories and take ticket with below information in package:
1. Order ID, SKU, Email and Your shipping address
2. The reason of send back
3. Replacement or refund money
Please note: We are not responsible for returned products lost in post.

[Q]:How about the shipping fees for send back?

[A]:The shipping back fees is depend your local post.

Returns should be made by mail post service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on relative website. Otherwise, we're not responsible for any duties on China side.

shipping fees, but we can ship with one of your new order.

[Q]:Does Wsdeal.com pay the return shipping cost for defective products?

[A]:No, Wsdeal.com does not pay the return shipping cost for defective products.

We are not responsible for product defects, because we do not manufacture the products we carry.
Due to Wsdeal.com is maintaining a low margin, buyer will need to pay the both shipping fees, but we can ship with one of your new order.
Wsdeal.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

[Q]:How can I receive the refund?

[A]:If payment through PayPal, we'll refund your payment to your PayPal. Refund will be process in 3-5 business days when the case is clear, and you will received a PayPal confirm email then. Other payment methods, please contact us for details.