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Frequently asked questions
[Q]: How to make order from wsdeal.com?
[A]: It is very easy to order from WSdeal.com. Open our websites---- Add the items you wanted into shipping cart----Open the shipping cart (you can change SKU or QTY here by refresh)----Proceed to Checkout----Finish your shipping address----Choose Shipping method & Fees ( there are different shipping method for you choose)---Check out----Making payments.

[Q]: Can you ship to worldwide countries?
[A]: Yes. We can ship into any countries worldwide.

[Q]: What are the payment methods?
[A]: We accept money by 3 methods at the moment: Paypal/ Bank Transfer / Western Union, Details

[Q]: Can I pay cash on delivery?
[A]: No, sorry, we cannot accept cash on delivery due to international shipping

[Q]: What is the best way for big amount payment?
[A]: For the amount more than 1000USD, the best way for payments is by bank transfer, without any amount limited

[Q]: Can you provide categories price list?
[A]: Yes,., please contact us by email or my message for the categories you need. we will send you price list in time

[Q]: Can I cancel my order?
[A]: Pls contact us with the order no. by Contact us message or emai,we will cancel it within 1 business day.

[Q]: How to verify wsdeal.com receive my money?
[A]: We will send out an email as soon as we the money arrived, and adjust the order status into "Paid" within 24 hours working days.

[Q]: I have paid, why the order status is still unpaid?
[A]:If you pay directly into our paypal account or other payments method except paying directly in our order system ��check out�� by paypal, the system will not change status in time. If it happens, please contact us immediately by message or email. We will correct it as soon as possible.

[Q]: Does Wsdeal.com accept order by phone, fax or email?
[A]: Yes. We accept order by online system, phone, fax or email for bulk wholesale order which exceed our online quantity limited.

[Q]: What is the shipping method provided?
[A]: Our shipping method are China Airmail/DHL/China EMS/TNT/Hong Kong EMS.

[Q]: How about the shipping fee and delivery time?
[A]: The shipping fees and delivery time please check details list of shipping.

[Q]: How many days does it take to ship out after I paid?
[A]: The handle time in our company is about 2-4 business days after paid, according to the SKU, quantity and our stock suitation, if the meet some unexpected delay or out of stock, we will confirm the exact shipping time with buyer by email in time

[Q]: Where do you get my shipping address?
[A]: If paid by Paypal, we will often take your paypal address as shipping address by default, If your paypal address is not correct or difference from your shipping address, please make sure to put the correct address in paypal remark when making payments.
If paid by Bank transfer or Western Union, Please make sure to confirm the address with us by Email.

[Q]: Can I change my shipping address?
[A]: Yes. If the order did not ship out.. If the order has been shipped out, it cannot change address. Please note, we will not take the responsibility, any refund or re-shipment, if the wrong address is given by buyer.

[Q]: How do I get tracking no?
[A]: We will update the tracking no. within 24 hours business days into our websites.
You can get from your order list. Steps: "My account"--"Order list"--"tracking info",

[Q]: How to do if the tracking no is not working?
[A]: Normally the tracking no can be updated in relative websites within 1-3 business days left wsdeal.com.

[Q]: Does the shipping method will be exact the same as what I choose?
[A]: Most of the time we will ship out the goods as the shipping method you chosen when making order, only special times, due to more faster or destination country custom requirements, we will change shipping method. We will confirm the point with customer in advance.

[Q]: What should I do if one items missing in the package?
[A]: Please take a photo and give us a total weight for the package you received and email us as soon as receiving the package, We will make a solution for yo after checking with our shipping dept within 1 business day either by refund or re-shipment.

[Q]: Do I need to pay custom duties or tax?
[A]: Wsdeal.com is not responsible for custom duties or tax if package were hold in destination customEvery country custom have different requirement for import, some countries are stick and special, have limited for the declare value, description, shipping method; please make sure to check the import duty rule of your country before placing order. You can send us the declaration instructions if have special request when packing order.

[Q]: What should I do if the package holds by custom?
[A]: Please contact with your local shipping company according to the shipping method.Mostly,customer will request a commercial invoice and request customer to pay some tax. Due to every country custom have different policy.As we know, Italy, Poland, Spain, Brasil etc, these countries all very strict, please give us a suitable declare value when making the order. A good declare will reduce the rate to hold by custom.

[Q]: What is the wsdeal.com warranty and return policy?
[A]: Please check details of "After sale service"

[Q]: Are there any extra discounts for old customers?
[A]: Wsdeal.com is offering the same lower and i incredible price for the entire customer worldwide our profit is very small and make the price very open and fair according to the quantity less than 500pcs

Please contact us if the quantity more than 500pcs, please contacts us: wsdeal@gmail.com